The safety of our treasured residents and team is our absolute priority. At present, our care home regulator, The Care Quality Commission, are continuing to monitor and engage with care providers to maintain standards and promote the delivery of best practice.


We are pleased to share the positive findings of two recent reports into the safety and effectiveness of care at The Spinney. The reports, dated 7th July and 18th August 2020 respectively, evaluated four aspects of infection prevention and control, following a telephone interview and subsequent inspection visit on 14th August 2020:

• Safe Care and Treatment
• Staffing arrangements
• Protection from Abuse
• Assurance Processes, Monitoring and Risk Management


The Care Quality Commission was assured that The Spinney was:

• preventing visitors from catching and spreading infections
• meeting shielding and social distancing rules
• admitting people safely to our service
• using PPE effectively and safely
• promoting safety through the layout and hygiene practices of the premises.


• All visitors were required to have their temperature taken before they entered the care home. Visitors were supported to wear a face covering when visiting. Hand washing facilities and hand sanitizer stations were available near the entrance and throughout the care home.

• All staff had received appropriate training and support on infection control and the use of PPE. Staff were assigned to work on the same floors to help minimise the risk of cross-infection.

• The provider ensured that people using the service could maintain links with family members and friends. People were supported to have visits from their relatives and friends in a designated area in the garden where social distancing was observed. Family members and friends who were unable to visit the home could stay in touch with people with phone and video messaging.

• People at extreme risk and those isolating were supported in creative ways, including recruiting an additional activities coordinator so more activities could be offered to people over the national lockdown period in response to the COVID-19 pandemic.

The Engagement and Support call further assessed our infection control practices, highlighting our plentiful reserves of PPE and praising the recruitment of extra cleaning staff. They confirmed that “The provider had appropriate arrangements to test people and staff for COVID-19 and was following government guidance on testing…The regular testing of both staff and residents was in place and sufficient provision had been made for staffing cover in the event of an emergency.”

The Summary Record stated that:
• Infection risks to people using the service were being thoroughly assessed and managed.
• The service had reliable access to the right personal protective equipment and C-19 testing for both staff and people who use the service.
• The location’s environment supported the preventing and containing of the transmission of infection.
• People were being safeguarded from abuse, harassment and discrimination.
• There were enough suitably skilled staff to provide people with safe care in a respectful and dignified way during the Covid-19 pandemic.
• Risks to the health of people using the service were being properly assessed, monitored and managed.
• Care and treatment provided to people was being properly recorded.

Click to read the full Inspection Report along with the Support Call Summary.

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