CQC Rating

At The Spinney Care Home we are committed to providing high quality care that is effective and responsive, delivered by an expert team that is well-led and supported in an environment that is safe and secure enabling residents to enjoy a better quality of life.

Here is what the Care Quality Commission (CQC) said about our home:

  • The experiences of people who lived at the home were positive. People told us they felt safe living at the home, staff were kind and compassionate and the care they received was good.
  • The service was caring. People who used the service and their relatives told us that staff treated them with dignity and respect.
  • People were respected by staff and treated with kindness. We observed staff treating people affectionately and recognised and valued them as individuals. We saw and heard staff speaking in a friendly manner.
  • People made choices about where they wished to spend their time. During the inspection we saw people were offered choices about what they wanted to eat and drink and where they wanted to spend their time.
  • A resident said, “The manager is very nice. I think they listen to what you think.” One staff member told us, “The Manager is lovely. She is caring. She is amazing. She gets involved.” Another staff member said, “My manager is thoughtful and welcoming, and I can speak to her.”
  • One person said, “It is very nice and they are always cleaning.” A relative said, “It’s beautifully clean.” Another relative told us, “I like it a lot and visit daily. It is always clean wherever you go in the building.”

 

Our home manager, Jacky Fitzpatrick is here to help you and your family.
If you have a care enquiry please contact Jacky on: 0203 434 2997.
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